Last Updated: August 15, 2023
Welcome to Vanilinaya Pshyonka Travel Agency. These Terms of Service ("Terms") govern your use of the Vanilinaya Pshyonka Travel Agency website (the "Site") and the travel services we provide (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Site or use our Services.
Throughout these Terms, the terms "we," "us," and "our" refer to Vanilinaya Pshyonka Travel Agency. "You" refers to you, as a user of our Site or Services.
"Travel Suppliers" refers to third-party providers of travel services, including but not limited to airlines, hotels, tour operators, transportation providers, and activity vendors.
By using our Services, you represent and warrant that:
If you are using our Services on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.
Some portions of our Services may require you to create an account. When you register for an account, you agree to provide accurate, current, and complete information about yourself. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate your account, refuse service, and cancel bookings if we believe that your account is being used for fraudulent or illegal activities, or in violation of these Terms.
When you book travel services through our Site, you are entering into a contract with the applicable Travel Supplier(s). We act solely as a booking agent for the Travel Suppliers and are not a party to the contract between you and the Travel Supplier. Each Travel Supplier has its own terms and conditions that apply to your booking, which you agree to review and accept before completing your booking.
All prices displayed on our Site are in Canadian Dollars (CAD) unless otherwise specified. Prices may be subject to change due to currency fluctuations, supplier changes, or other factors outside our control.
Payment terms vary depending on the specific travel services booked. Generally, a deposit is required at the time of booking, with the balance due before departure. Some bookings may require full payment upfront. Specific payment terms will be communicated to you during the booking process.
We accept various payment methods, including major credit cards, debit cards, and electronic bank transfers. By providing your payment information, you authorize us to charge the applicable fees and taxes to your selected payment method.
The prices displayed on our Site may not include all applicable fees and taxes, which will be clearly communicated to you before you complete your booking. These may include, but are not limited to, booking fees, service fees, governmental taxes, airport taxes, and resort fees.
Cancellation policies vary depending on the Travel Supplier and the specific travel services booked. These policies will be communicated to you before you complete your booking. In general:
To request a cancellation, you must contact us in writing. Refunds, when applicable, will be processed using the original payment method.
We or the Travel Suppliers reserve the right to cancel your booking in certain circumstances, including but not limited to:
In the event of cancellation by us or a Travel Supplier, you may be offered an alternative travel arrangement of equivalent or similar standard, or a refund, in accordance with applicable laws and regulations.
If you wish to make changes to your booking (such as changing dates, accommodations, or tour options), we will attempt to accommodate your request but cannot guarantee availability. Changes may be subject to additional fees or price adjustments.
Travel Suppliers may occasionally need to make changes to the travel services you have booked. In such cases, we will notify you as soon as possible and explain your options.
Neither we nor the Travel Suppliers shall be liable for any delay or failure to perform our obligations under these Terms if such delay or failure results from events, circumstances, or causes beyond our reasonable control. These include, but are not limited to:
In such circumstances, we will make reasonable efforts to notify you and provide assistance, but we are not liable for any losses, damages, or expenses incurred as a result.
You are responsible for ensuring that you have all necessary travel documentation, including valid passports, visas, health certificates, and insurance, for your trip. Requirements vary by destination and may change over time.
While we may provide general information about travel requirements, we do not guarantee the accuracy of this information, and it is your responsibility to verify all requirements with the relevant authorities before traveling.
You agree to comply with all entry, exit, health, and other requirements of the countries you visit and the country from which you depart. We are not liable for any losses or costs incurred due to your failure to meet these requirements.
We strongly recommend that you purchase comprehensive travel insurance for your trip. Travel insurance may cover losses, damages, and expenses arising from trip cancellation, medical emergencies, travel delays, lost luggage, and other unforeseen events.
You acknowledge that travel involves risks, and appropriate insurance coverage is your responsibility. If you choose not to purchase travel insurance, you assume all financial risks associated with your trip.
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Services, even if we have been advised of the possibility of such damages.
As we act as an agent for Travel Suppliers, we are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any Travel Supplier or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
In any event, our aggregate liability to you for all claims arising out of or related to the Services shall not exceed the amounts paid by you to us for the specific travel booking giving rise to such claims.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, and employees, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any third-party rights.
All content on our Site, including text, graphics, logos, images, videos, audio clips, and software, is the property of Vanilinaya Pshyonka Travel Agency or our content suppliers and is protected by Canadian and international copyright, trademark, and other intellectual property laws.
You may access, view, download, and print content from our Site for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from our Site without our express written permission.
Our Services may allow you to post, submit, publish, or display content, such as reviews, comments, or photos ("User Content"). By providing User Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media.
You represent and warrant that:
We reserve the right to remove any User Content from our Site at our sole discretion.
Our Site may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last Updated" date. It is your responsibility to review these Terms periodically for changes. Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes.
These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be settled by arbitration in Vancouver, British Columbia, in accordance with the rules of the British Columbia International Commercial Arbitration Centre.
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent possible under the law.
These Terms, together with our Privacy Policy and any other legal notices or additional terms and conditions or policies published by us on the Site, shall constitute the entire agreement between you and us concerning the Services.
If you have any questions about these Terms, please contact us at:
Vanilinaya Pshyonka Travel Agency
123 Maple Street
Vancouver, BC V6B 2W9
Canada
Email: [email protected]
Phone: +1 (604) 555-1234