Privacy Policy

1. Introduction

Vanilinaya Pshyonka Travel Agency ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vanilinaya-pshyonka.com (the "Site") or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information We Collect

We may collect information about you in various ways, including:

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book travel services or tours
• Subscribe to our newsletter
• Complete forms or surveys
• Contact us via email, phone, or through our contact form
• Participate in promotions or contests

This information may include your name, email address, postal address, phone number, payment information, travel preferences, passport information, and other details necessary to provide our services.

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on those pages
• Time and date of your visit
• Click path taken through the website

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Provide, maintain, and improve our services
• Process and manage your travel bookings and reservations
• Communicate with you about your bookings, inquiries, and account
• Send you marketing communications, newsletters, and promotional materials
• Respond to your questions, comments, and requests
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze trends, usage, and activities in connection with our Site
• Detect, prevent, and address technical issues, fraud, or illegal activities
• Comply with legal obligations

4. Legal Basis for Processing (EU/EEA Users)

If you are in the European Union or European Economic Area, we collect and process your personal information based on the following legal grounds:

• Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract
• Consent: You have given us consent to process your personal data for specific purposes
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests
• Legal Obligation: Processing is necessary to comply with our legal obligations

5. Disclosure of Your Information

We may share your personal information in the following situations:

5.1 Service Providers

We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as:

• Travel suppliers (hotels, airlines, car rental companies, tour operators)
• Payment processors
• Customer service providers
• IT and system administration providers
• Marketing and analytics partners

These third parties are only permitted to use your personal information to provide these services to us and are required to maintain the confidentiality of your information.

5.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.3 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

5.4 Protection of Rights

We may disclose your information to protect the rights, property, or safety of Vanilinaya Pshyonka Travel Agency, our customers, or others.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to provide you with our services. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the information to Canada and process it there. Your submission of such information represents your agreement to that transfer.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access, update, or delete the information we have on you
• The right of rectification – the right to have your information corrected if it is inaccurate or incomplete
• The right to object to our processing of your personal information
• The right of restriction – the right to request that we restrict the processing of your personal information
• The right to data portability – the right to request a copy of your information in a structured, commonly used, and machine-readable format
• The right to withdraw consent at any time where we relied on your consent to process your personal information

If you wish to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk.

10. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us immediately.

11. Marketing Communications

You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us directly. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

12. Third-Party Websites

Our Site may contain links to third-party websites and applications. We are not responsible for the privacy practices or the content of such third-party websites. Any information you provide on or to a third-party website or application is provided directly to the owner of that website or application and is subject to that party's privacy policy. We encourage you to read the privacy policies of any third-party website you visit.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Vanilinaya Pshyonka Travel Agency
123 Maple Street
Vancouver, BC V6B 2W9
Canada

Email: [email protected]
Phone: +1 (604) 555-1234